Help

If you're having any problems with ordering from newint.org.nz, please see the list below for the appropriate contact person. Remember that you can phone your order through if you get stuck at any point.

You can also subscribe to the New Internationalist magazine over the phone, see contact details below.

 

How to contact us
Customer Service(03) 386 3153
or e-mail Carolyn.
Our customer service team will be happy to deal with your order enquiries between 9am - 4.30pm Monday - Thursday.

Telephone orders(03) 386 3153 – Credit and debit card orders can be made by phone between 9am and 4.30pm, Monday - Thursday. Please complete the Order Form before calling so you have all the necessary order details to hand.

Fax orders(03) 386 3153 – Download the Order Form here and print and fill it in. Then you can fax it to the number above anytime day or night.

Mail orders – Click here to download an order form in Adobe Acrobat format, then print and complete the credit or debit card details, or send a cheque to:

New Internationalist
Freepost 649
PO Box 35 038
Christchurch 8640

Please be aware that delays may occur in the run-up to Christmas – help us to help you by placing your Christmas orders by 16th December

 

Technical problems – Is there anything wrong with this shopping site? Are you getting errors that shouldn't be there? Please feel free to share these with us at newint@chch.planet.org.nz and we'll promptly try and resolve any issues.

Unhappy with our service?
Our team in Christchurch aim to provide a fast, efficient and polite service to all our customers. If you are unhappy with any aspect of the service you have received, please e-mail Carolyn detailing the nature of your complaint and we will do our best to resolve the problem for you.

 FAQs (Frequently Asked Questions)

Q: How do I navigate around the site and find a product?
A: Choose the product category from the menu on the left of your screen. Once you click one of these categories, a list will appear of all the products in that category. Now all you need to do is click the product you wish to read more about. You can also use the search option or choose a category using the banner headings at the top of the page.

Q: How do I add a product to my basket?
A: Look out for the "ADD TO CART" buttons under the product you'd like to order. Click on this button and the product will be added to your basket.

Q: How do I find a product from the paper catalogue?
A: If you are using a paper catalogue to select your products and want to use our on-line service to purchase, click the menu title from the on-line shop that best matches the product you are looking for.

Q: Is my newint.org.nz order secure?
A: All of your transactions at the NI Online Shop are secure. Our secure server encrypts all of your personal information (including name, address, credit card number) so that it cannot be read as the information travels over the Internet. When you enter this information it is captured on a page that uses the Secure Socket Layer (SSL) protocol by default. So rest assured, your order is safe with newint.org.nz

Q: How can I leave comments about this website?
A: We welcome any comments, good and bad, to help us improve the site in the future. Please email any comments to: newint@chch.planet.org.nz . Try to be as specific as possible. Cheers, webmaster.

 


 

Delivery and postage

Delivery – Your goods should arrive within 5 working days*. We use a courier for parcels and NZ Post for magazine delivery. For courier deliveries, we require a street address. We have been using our current courier company for several years and trust them to deliver your purchase to you promptly and in excellent condition. We wrap our own products and use the greenest of packaging where possible. 

Please be aware, however, that delays may occur in the run-up to Christmas – help us to help you by placing your Christmas orders by 16th December.

*We try to process orders within 1 or 2 days where possible.

Postage
10% of the goods total (rounded to the total $)
$6
minimum
$20 maximum

Guarantee: if you are in any way dissatisfied with the goods you receive simply return them within 14 days for a full refund.

 


 

Privacy policy

This Privacy Policy sets out the approach which New Internationalist New Zealand Limited (NI) will take in relation to the treatment of Personal Information. It includes information on how NI collects, uses, discloses and keeps secure, individuals’ personal information. It also covers how NI makes the personal information it holds available for access to and correction by the individual.

This policy has been drafted having regard to NI’s obligations under the Privacy Act 1993 and upon advice from www.business.govt.nz, which is why it is so wordy and we have tried to keep the legalese as simple as possible - sorry. Your privacy is important to us and we follow the following criteria when collecting information from you when you use our website. Our international offices have their own Privacy Policy that may or may not differ from our New Zealand one. 

1. Collection

1.1 NI will only collect Personal Information where the information is necessary for NI to perform one or more of its functions or activities. In this context, “collect” means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.

1.2 NI collects Personal Information primarily for the delivery of NI products and services, and to supply information and details of NI’s products and services. NI also collects and uses Personal Information for secondary purposes including:

  • accounting purposes
  • business planning and product development

1.3 NI will notify individuals (including, but not limited to, our customers) of the matters listed below at the time of collecting any Personal Information:

  • the main reason that we are collecting Personal Information (this reason will be the Primary Purpose);
  • other related Uses or Disclosures that we may make of the Personal Information (Secondary Purposes);
  • our identity and how individuals can contact us, if this is not obvious;
  • that individuals can access the Personal Information that NI holds about them;
  • that individuals should contact NI if they wish to access or correct Personal Information collected by us or have any concerns in relation to Personal Information;
  • the organisations or types of organisations to whom we usually Disclose the Personal Information;
  • where applicable, any law that requires the Personal Information to be collected;
  • the consequences (if any) for the individual if all or part of the Personal Information is not provided to NI.

1.4 Where it is not practicable for NI to notify individuals of all of the Collection Information before the collection of Personal Information, NI will ensure that individuals are notified of the Collection Information as soon as possible after the collection. NI will provide “post collection notification” in those circumstances where it is not practicable to notify individuals about the collection of their personal information before it is collected.

1.5 NI will not collect Sensitive Information from individuals except with express consent from the individual and only where it is necessary for NI to collect such information for an activity or function.

1.6 NI will not collect Personal Information secretly or in an underhand way.

1.7 NI will take steps to ensure that individuals on purchased lists are or have been notified of the information as outlined at 1.3.

2. Use

2.1 NI will obtain an individual’s consent for Use of non-sensitive Personal Information for Secondary Purposes at the time of collection, unless the Use is a related Secondary Purpose which would be within the relevant individual’s Reasonable Expectations.

2.2 NI Uses Personal Information primarily for the purposes listed in 1.2 above.

2.3 If NI relies on the Direct Marketing exception to Direct Market to individuals it will ensure that:

  • individuals are clearly notified of their right to Opt Out from further Direct Marketing; and
  • if the individual Opts Out of all Direct Marketing the Opt Out will be respected by NI and implemented free of charge.

2.4 NI will not use Sensitive Information for Direct Marketing.

2.5 NI may use Personal Information to avoid an imminent threat to a person’s life or to public safety. It may also use Personal Information for reasons related to law enforcement or internal investigations into unlawful activities.

2.6 NI will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete and up to date.

2.7 NI will not attempt to match de-identified or anonymous data collected through surveys or such online devices as “cookies”, with information identifying an individual, without the consent of the relevant individual.

3. Disclosure

3.1 NI may Disclose Personal Information to related or unrelated third parties if consent has been obtained from the individual.

3.2 NI may Disclose Personal Information to unrelated third parties to enable outsourcing of functions where that Disclosure or Use is for a Primary Purpose or for a related Secondary Purpose and has been notified to individuals or where such Disclosure is within the individual’s Reasonable Expectations.

3.3 NI will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.

3.4 In the rare event that NI is required to disclose Personal Information to law enforcement agencies, government agencies or external advisors NI will only do so in accordance with the Privacy Act or any other relevant New Zealand legislation.

3.5 NI may Disclose Personal Information to avoid an imminent threat to a person’s life or to public safety.

3.6 If a Disclosure is not for a Primary Purpose; is not for a related Secondary Purpose; or upfront consent has not been obtained, NI will not Disclose Personal Information otherwise than in accordance with the exceptions set out at 3.1 to 3.6 above.

3.7 NI does not generally share its customer lists on a commercial basis with third parties but if it did, it would only do so if we had the appropriate consent of the individual involved.

4. Information Quality

4.1 NI will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.

4.2 If we no longer need your Personal Information, we will take reasonable steps to destroy or de-identify it, unless the law requires otherwise.

5. Information Security

5.1 NI requires employees and contractors to perform their duties in a manner that is consistent with NI’s legal responsibilities in relation to privacy.

5.2 NI will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by people within NI who have a genuine “need to know” as well as “right to know”.

5.3 NI will review, on a regular and ongoing basis, its information security practices to ascertain how ongoing responsibilities can be achieved and maintained.

6. Access and Correction

6.1 NI will allow its records containing Personal Information to be accessed by the individual concerned in accordance with the Privacy Act.

6.2 NI will correct its records containing Personal Information as soon as practically possible, at the request of the individual concerned in accordance with the Privacy Act.

6.3 Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting NI, as per the details at the end of this document.

6.4 NI will not normally charge a fee for processing an access request unless the request is complex or is resource intensive.

7. Openness

7.1 Contact with NI via phone or web inquiry will be the first point of contact for inquiries about privacy issues.

7.2 Any formal privacy-related complaints should be directed in writing to the New Internationalist , PO Box 35038, Shirley, Christchurch, New Zealand 8064

7.3 NI will endeavour to manage any privacy-related complaint efficiently and in a timely manner.

7.4 NI websites will contain a prominently displayed privacy statement and will include a copy of this NI Privacy Policy.

8. Anonymous Transactions

8.1 NI will not make it mandatory for visitors to its web sites to provide Personal Information unless such Personal Information is required to answer an inquiry or provide a service. NI may however request visitors to provide Personal Information voluntarily to NI (for example, as part of a competition or questionnaire).

8.2 NI will allow its customers to transact with it anonymously wherever that is reasonable and practicable.

9. Transferring personal information overseas

9.1 NI generally does not send information overseas.

9.2 If Personal Information must be sent by NI overseas for sound business reasons, NI will take reasonable steps to ensure that the information is handled in accordance with the National Privacy Principles.

10. Glossary

Collection Information means the information outlined in 1.3 notified to individuals prior to, or as soon as practical after, the collection of their Personal Information.

Direct Marketing means the marketing of goods or services through means of communication including written, verbal or electronic means. The goods or services which are marketed may be those of NI or a Related Body Corporate or those of an independent third party organisation.

Disclosure generally means the release of information outside NI, including under a contract to carry out an “outsourced function”.

Opt Out means an individual’s expressed request not to receive further Direct Marketing.

NI means the New Internationalist New Zealand Limited.

Personal Information means information or an opinion (including information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.

Primary Purpose is the dominant or fundamental reason for information being collected in a particular transaction.

Reasonable Expectation means a reasonable individual’s expectation that their personal information might be Used or Disclosed for the particular purpose.

Sensitive Information means information or an opinion about an Individual’s:

  • racial or ethnic origin; or
  • membership of a political association; or
  • religious beliefs or affiliations; or
  • philosophical beliefs; or
  • membership of a professional or trade association; or
  • membership of a trade union; or
  • sexual preferences or practices; or
  • criminal record; that is also personal information; or
  • Health Information about an individual.

Use means the handling of Personal Information within NI.